Refund and Return Policy of Sparknovas

Effective Date: March 8, 2025

At Sparknovas, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward and customer-friendly return and refund policy. Please read the following details to understand our process, which is designed to ensure a hassle-free experience while maintaining the highest level of customer satisfaction.

1. Return Eligibility

We accept returns on most products within 30 days from the date of purchase, provided that the following conditions are met:

  • The product is unused, unopened, and in its original packaging.
  • The product is not damaged, altered, or tampered with in any way.
  • The return is accompanied by a valid receipt or proof of purchase.

Certain products may be ineligible for return, including but not limited to:

  • Personalized items that were customized for you.
  • Beauty products that have been opened or used.
  • Sale or clearance items, unless defective.

2. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@sparknovas.xyz or call +1 918-468-8733 to notify us of your intent to return the product.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
  3. Shipping: Ship the item(s) back to us using a trackable shipping service. Please ensure that the return is securely packaged to avoid damage during transit.

Please note that return shipping costs are the responsibility of the customer, except in cases where the product is defective or an error was made on our part.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after the approval of your return. The refund will be for the price of the product minus any shipping charges unless the return was due to our error.

In cases where the return does not meet the eligibility criteria outlined above, we may issue store credit instead of a refund.

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us immediately by email at info@sparknovas.xyz or by phone at +1 918-468-8733. We will provide you with a pre-paid return shipping label and either replace the product or issue a full refund, including shipping costs.

5. Exchanges

Currently, we do not offer direct exchanges. If you need to exchange an item, please return the product according to our return policy and place a new order for the item you wish to receive.

6. Cancellations

Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact us immediately at info@sparknovas.xyz or call +1 918-468-8733. Once the order has been processed or shipped, we cannot guarantee cancellation, and the return policy will apply.

7. Contact Us

If you have any questions regarding our return and refund policy or need assistance with your order, please do not hesitate to contact us:

  • Email: info@sparknovas.xyz
  • Phone: +1 918-468-8733
  • Mailing Address: 2522 Philli Lane, Lenapah, Oklahoma, United States

Thank you for shopping at Sparknovas! We value your trust and aim to make every purchase a positive experience. Your satisfaction is our priority, and we are here to ensure that you are delighted with your natural beauty products.